IT helpdesk, customer support, operations & incident teams
ANIT
Ticket management and incident notification, unified.
A ticket management and notification tool that centralises how teams handle requests, incidents, and communications — from tracking support tickets to broadcasting major and critical incident alerts, with clarity, accountability, and faster resolution.
Capabilities
What it does, without the demo.
Centralised ticket management
Log, track, and resolve technical issues and customer requests in one place, so incidents stop living across scattered inboxes and spreadsheets.
Unified notification system
All major and critical incident alerts go out through a single tool — no more separate emails, no more fragmented updates.
Multi-channel delivery
Reach people instantly over email, SMS, and IVR calls where enabled, so urgent communication does not depend on someone checking one inbox.
Customisable message templates
Message formats tailored to the type of incident or business area, so the right information reaches the right people in a consistent, predictable shape.
Subscription-based preferences
Users manage their own notifications from a web portal — subscribing to specific service categories, business units, or locations, and getting only the updates that matter.
Real-time map view
Visualise raised tickets on a live map categorised by priority — built for field operations and regional service teams.
Independent yet integrated
The notification portal runs independently of your ticketing system but stays in sync with its data, adding flexibility without breaking existing workflows.
More from the Remnow shelf
Next step
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