Refund Policy

Our commitment

Our goal is to provide high-quality IT products and reliable IT services. Every refund request is reviewed individually to ensure fairness and customer satisfaction.

Software products — eligible for refund

• Non-delivery: you did not receive the software product within the specified timeframe.
• Critical defects preventing core functionality that remain unresolved within 30 days.
• The product significantly differs from its description on our website.
• Accidental duplicate purchases.

Software products — not eligible

• Change of mind after purchase.
• Incompatibility where system requirements were disclosed.
• Violations of the EULA or Terms of Service.
• Requests made more than 30 days after purchase.
• Partial subscription-period refunds.
• Products with an available trial or demo version that was not tested before purchase.

Hardware products

Eligible: products damaged or defective on arrival (reported within 7 days), wrong product shipped, or non-delivery within the specified timeframe.

• Not eligible: damage from misuse, neglect, or accidents after delivery; unauthorized repairs or tampering; cosmetic damage not affecting functionality; requests after 7 days (excluding warranty claims).
• Returns require original packaging. Return shipping costs may be your responsibility.

Consulting & project-based services

• Eligible: failure to deliver agreed services per the Service Level Agreement; clear evidence of gross negligence or misconduct; cancellation before significant work commences.
• Not eligible: change of mind after work begins; outcomes unachieved due to external factors; disagreement with methodology that aligns with industry standards; already-consumed hours or completed work.

Managed & subscription services

• Eligible: service unavailability exceeding the SLA uptime guarantee (pro-rata credit may apply); billing errors, refunded for the overcharged amount.
• Not eligible: current billing-cycle fees after service access; partial subscription periods; subscriptions that were simply not renewed.

How to request a refund

Contact us within 7 days by email at info@remnow.co.in or phone at +91-9994164140. Include your name, order or invoice number, product or service name, purchase date, a detailed reason, and any supporting documentation.

We review each request and notify you of the decision within 7 business days. Approved refunds are issued to the original payment method within 7 business days; bank processing times may vary.

Non-refundable items

• Domain registration fees.
• Third-party service fees.
• Utilized consulting hours.
• Non-refundable deposits per agreement.
• Promotional or sale items marked non-refundable.

Policy changes

REMNOW Solutions reserves the right to modify this Refund Policy at any time. Changes take effect immediately upon posting; continued use of our products and services constitutes acceptance.